1 reviews | Active since Mar 2017
STILL Refund Issues
I purchased tickets for the Logan movie at The Grove Prestige for 20:00 03/03/17 15:30 but after paying they sent me a message saying that there's a problem and I was funded. I phoned and a guy told me the tickets was purchased but I can't use them as there's a problem and I must email for a refund for the R260. I then spoke to Brian on The 7th of march. He asked for a bank statement. I sent everything through to him(His email). but has not heard anything . Then I got a phone call requesting the case number for the 5th time in June. After sending it I still have not received any feedback or refund or voucher. PATHETIC!!!!
In case you ask AGAIN : Case number CAS-47358-K7F9B7
Dear Elaine
Thank you for taking your time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Best regards,
Dear Elaine
Thank you for taking your time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Best regards,