STILL NO REFUND AFTER 2 WEEKS !!!!!!!! HORRIBLE SERVICE

<p>I booked 3 tickets on 20/12/16 and it selcted the wrong venue . I then called customer care to notify them and they said they would refund me as the system was causing issues that day when making bookings . I then went ahead and booked again and the selecting cinema was correct . The lady confirmed for me that i was refunded and that i should take 2-3 days before it reflects ( Khulufelo was that lady in question ) <br /><br />After 2 days i called me bank to check if they can see and pending refunds and they confirmed that nothing was showing up . I then called ster kinekor again and spoke to the same lady and she said its done and i must wait . I left it and still no refund affter 4 days ... i called again and spoke to Brian who told me 3-4 days to reflect , i told him Khulufelo said 2-3 days but he said she is wrong . This was now 5 days and still no refund . I called my bank and they still couldnt see the refund pending from Ster kenkor ... this was after both Khulufelo and brian confirmed it was done . I then spoke to Nina who told me 7 days for a refund to reflect . So first 2-3 days then 3-4 days and no 7 days !!!!!!! i then spoke to the supervisor named Ayanda who told me it was done and i should just wait . <br /><br />I left it and i waited for the following week 29/12/16 ... I called Ayanda again and he said he will check with the merchant that does the refund ... i told him i want to hear from him today and he didnt call me back for 3 days !! i had to call him eventually and then he told me that the refund was not done .. needless to say i lost my **** at that point because now nobody can tell me where my refund is and why i wasnt done as THEY said it was ! <br /><br />Today is 03/01/17 and i still dont have my refund ad Ayanda still hasnt contacted me back with an answer as he said he would ... I am having to go out of my way to call Ster Kinekor all the time to get answers . I even sent him my bank statement showing the money coming off for the incorrect booking and the correct booking but no refund showing as they said . <br /><br />I have had it with the level of service and i even went as far as twitter to get intouch with you guys ... they said someone will contact me and that was last week as well . It seems that your followups are pathetic and you need to consider actually training customer care agents rather than charging crazy prices for movie tickets !!!</p>