Sterkinekor take responsibility!

Imagine waiting a whole year to watch the most anticipated movie to date. Prebooking your tickets at the Secunda Sterkenikor branch and choosing specific seating for Saturday 27th April 2019 ********** Only to have it taken by other people who refused to vacate it. People who didnt even have tickets were in our seats. I ended up Walking out of the cinema numerous time trying to get the ushers or even the manager to assist me while the movie is now 30 minutes into run time. The manager at the secunda branch folded his hands and didnt bother to assist us. We missed the first 40 minutes of the movie as we had no place to sit and with zero help from managment. The manager also ignored my insistance at a refund or new tickets. Is this really how ster kenikor treats their loyal customers? We paid alot of money for the ticket and i expect a full refund or at least to have my two tickets reissued. This is absolutely unacceptable and by far the worst experience i ever had. I expect ster kenikor to take full responsibility and address this matter as soon as possible. The sad thing is this not only happened to me and my brother. There were many people who had tickets and no place to sit while the manager and ushers did absolutely nothing to solve the issues.