Sterkinekor ***** movie fan/club loyalty point system

Sterkinekor is either lying regarding their loyalty system or it's just badly maintained. I purchased the movie fan subscription, which gives you 4 movie tickets to use every month plus a discount when purchasing popcorn combos.

Per what is advertised on their web page at https://www.sterkinekor.com/club-loyalty/SK_Club, if you are an SK club member you should receive: 100 points per movie booked 100 points per regular combo Double points on movies booked on Thursdays.

Firstly nowhere on the page does it mention that the movie booked only applies to the movie fan club card member. This may be in some small print in the T&C but it's pretty ***** of them to not mention that upfront.

This confused me since I then expected 100 points per movie ticket, and an additional 100 points if I got a regular combo. On top of that, the movie booked should be doubled if I went on Thursday.

So I was expecting every time I go to the cinema on a Thursday with my girlfriend, it should be either 400 points or 600 points depending on whether we got combos or not.

But even if it only app**** to the actual movie fan member, which it yet again doesn't disclose openly on the web page. At a minimum, a club member going to a movie on Thursday should be 200 points, and 300 points if he/she bought a combo.

However, I noticed on multiple Thursdays even though I went with my girlfriend, having bought two tickets + two combos. I had only received 100 points which isn't even the minimum of points for going to a movie by myself on a Thursday.

I reached out to Sterkinekor to correct this. I received an unhelpful message from Julia working there, stating that my most recent cinema will only show up on the system 24 hours after the actual screening. I then pointed out to her that I was not referring to my latest screening, and sent her a screenshot I took from my Sterkinekor dashboard. Which shows multiple errors all the way from April till the end of September. That was over 2 weeks ago now, with still no correction to my account and no response from Sterkinekor.

We had even gone to the movies, and the projector bulb burst 15-20 min into the movie. They tried to fix it for 30 min only to tell the whole room that we would have to come back another day. We got reimbursed with 2D screening ticket vouchers, even though my movie fan tickets are either 2D or 3D. Plus they would not reimburse the combos purchased. Basically, they told the whole screening room, they would have to come back rewatch the beginning part of the movie, and repurchase any combos for a mistake that was not the customer's fault.

It's pretty sad when a company blatantly believes the customer should pay for their mistakes and/or ***** practices.