Sterkinekor fails miserably again!!!!!!

To whom it may concern I just want to let you know about the shocking service delivery I received from Sterkinekor YET AGAIN!!! I decided to go on a Date night and use my complimentary vouchers that I received from Sterkinekor and WOW Sterkinekor you do not disappoint!!! 1. I contact the Customer Care Centre (number given on said voucher) to redeem my tickets and was told I cannot book online I need to go through to the Cinema directly I phoned just after 3pm to try book for the 8pm show I asked the lady to please check availabity for me to which she responded there were still 11 seats available at the Prestige Cinema at Eastgate at 8pm I drove through from Benoni to go secure my seats 2. When I arrived a gentleman assisted me with my booking but explained the voucher was only for one seat and not two I explained it was for two and I only had a screenshot of the email and as unable to access my mails He called a manager who escorted me to his office and said I must phone Customer Care 3. I spoke to Tebogo at Customer care and gave him my CAS-171589-P0Y8V6 number and asked if he could possible check and furnish me with the correct voucher numbers He told me the voucher is only valid for 1 ticket and there is nothing linked stating otherwise You can imagine my frustration at this point and to add fuel to the fire he said I should send him an email regarding my query!!!! Seriously……….why am I so surprised!!! 4. I left Eastgate a very unsatisfied customer and returned home I opened my email and located 2 vouchers NOT 1 under the same CAS – 171589-P0Y8V6 I called your Customer Care Centre and asked to speak to Tebogo, Thabo informed me he was busy on a call, I stated I would like to speak with Tebogo and asked if he could return my call, I was told “I don’t think so as Tebogo knocks off at 5pm. Thabo asked if he could perhaps help……….I started explaining the situation and was interrupted by Thabo saying that Tebogo was free to talk to me, he chuckled and next thing I know the call was cut!!! No I did not call back…….frankly I don’t have the time or patience (maybe my call was recorded 16:53 Saturday 18/5/19

Sterkinekor the service and run around I was given today is unacceptable You claim to be the leaders in entertainment…….that is questionable!!! You have successfully managed to ruin another evening which should have been an enjoyable experience I have frequented your Mall at Carnival branch but they do not have a Prestige Cinema I have booked at Nu Metro Emperors Palace and hopefully they will not disappoint!!!!