Sterkinekor/discovery partnership literally a joke

It is a nightmare 2 book movie tickets using discovery miles. On Friday I wanted 2 book 5 Fast & Furious 7 tickets at Forest Hill using my discovery miles bt de website kept saying my Basket has been open for over 15 minutes. This was incorrect to begin with. Anyway, I phoned Discovery & I was correctly referred to Sterkinekor call centre. That's when de nightmare started. The lady told me there is nothing she can do but refer my query to IT. Fair enough. I then asked, how long will it take to solve the issue? Answer: I can't say a time on IT's behalf. Me: can I reserve my seats at least? Answer: You can't. Me: can you at least let me know once sorted. Answer: No I can't, just keep checking on the web. This I did & as I write de issue is still nt fixed a& I have been checking since Friday. Waste of my time & resources. Either de IT department is so *********** & failed 2 resolve this issue since Friday or de call centre lady never bothered 2 log this issue with IT. All in all I can forgive de fact that the system is still down bt making me check if it is working every hour just to secure my seats is absurd & irritating to say the least. Even now I still don't have my 5 tickets.