Sterkinekor customer service is bad: refund

Hi , I had booked 3 tickets online to watch avengers with snack vouchers and glasses. and then later discovered i wont be able to make it that day . 1 , i could not move/change the date to a different day, so i decided to book again and cancel the previous booking a week ahead.

i contacted Ster-kinekor via email to cancel the booking and get the refund. I got the response below on the Apr 18, 2019 at 12:59 :

Thank you for engaging the Ster-Kinekor Customer Care Team.

As a reminder, we are waiting on additional information to complete your refund.

Please send us the following information by replying to this email without editing the subject line:

Your 16 Digit Card Number including Expiry Date, Bank Statement printed 3 working days after your booking was made.

Once we have the above we finalise your Refund. Kindly note that the manual refund will take 7 - 10 working days to be processed.

We value and thank you for your engaging the Ster-Kinekor Team and look forward to receiving your feedback.

Kind Regards, Bridgette Ndimande

I sent them all the necessary information they asked for. I still haven't gotten any response from since then. I send them an email almost everyday to follow up , i get no response ... its almost a month now. i tried their call center number ... its even worse... it never gets answered.