Ster Kinekors poor service and app glitches that we must pay for.

We booked ticket using the app and it timeout after the payment went through. So on Ster Kinekor's side they say that they will refund us within 36 hours. Their call centre does not want to acknowledge that there is a problem with the app. They have provided shocking service. We have made another booking and the app did the same thing. So now Ster Kinekor has my R1000 that they will only release in 36 hours. I called to the call centre agian and spoke to Tokozani who said that she could see that the first payment was returned and she will call the cinema to ask if they can see the second booking. She promised to call back before the movie starts at 2pm. As a parent I will be dealing with the backlash if we go to the cinema and find that someone else has our seats. I will have two very disappointed children. Who thought that just booking some tickets to watch movies will cause so much irritation. Going "online" is supposed to be a quick and painless experience.

Ster Kinekor- is this the service that you are happy to give your customers. I expect a manager to call me ( ********** 214) and resolve this issue. It is not even school holidays yet and we are picking up problems. What is going to happen when the holidays are in full swing and your keep thousands of peoples money for "36hours".

Please sort out your app and give us some satisfaction.