STER-KINEKOR - your booking system is ****

1 star only because I had to select in order to type my review.

Every 2nd month when I book our movie evening for a bunch of friends I experience the same problem. The online booking system DOES NOT work!! It takes more than 15 minutes to upload 1 Vitality card ...I have to do 7...after 45 minutes and only managing to upload 3 cards I gave up and phoned them.

After selecting 'group bookings' the phone rang for 2 minutes before a voice recording informed me the person at extension *** was not available. (Is this not a call centre?) [13:29]

I phoned a 2nd time, explained why I was phoning and then said I wanted to log an official complaint...after that I was promptly cut off. [13:33]

Phoned a 3rd time and had the unfortunate experience to speak to Tebho. I explained why I'm phoning....why I'm extremely frustrated and said I would like to book my tickets telephonically BUT that I'm, as a matter of principle, not prepared to pay the fee per ticket that you have to pay when booking telephonically. [+- 13:38]

The system not working is not my problem, I tried for almost an hour... now I have to pay because of STERKINEKOR'S incompetence, surely that can't be right? What happened to customer service? Why not assist with my booking...at least then you won't loose a regular movie goer??

The problem with the booking system and the validation is an old problem.

Please STERKINEKOR wake up and sort out your problems...staff and sytem.

Regards Carin Geldenhuys