Ster-Kinekor worst service ever

I phoned Ster Kinekor Bayside on Friday 18 October before buying tickets since there was loadshedding that day, they informed me they have generators so I booked 2 tickets. When I arrived Friday night they had no generators and I was told "sorry sir we know they tell people we have generators but we dont". No worries, I was informed that my credit card payment would be reversed in 24 hours for refund. After no refund in 3 days I phoned the help line and I was told to submit credit card details and proof of payment (already irritated) after ive been **** to twice, but I submitted my info anyway. A day later I was told that they still waiting for my info, which I resend again!!! Now a week later, and 4 mails from my side with ZERO feedback from your team....pathetic!!!! I know its only R90 but the point here is there is no concern for customers in this team and this is how you will lose your clients to Nu metro....