STER-KINEKOR, WHAT IS HAPPENING TO YOUR CUSTOMER SERVICE?

Last night, Tuesday, 25th of February 2020, i went to watch an amazing movie, "Just Mercy". It was one of the cousins birthday so we want to make it a movie night. the day was excited and all amazing and even after we bought the tickets at the lady Natasha (i think is her name) and ordered some popcorn and sweets.

The sour situation started when i asked them to change the one water of the combo to a slush puppy. because i paid for it as a combo and never received it, i believe that they could still change it. To my surprise they said they can not change it which almost had me a gasket blown. I asked them to call the manager which took me to another till and said that they will give me a refund on my card that will only reflect in the next 48 hours and i had to pay the whole amount again of the purchase. i paid for the tickets and for two combos which costed me almost R500.00.

How the hell can they tell me they can not change a bottle of water for a slush-puppy and if i want to change it, they will give me a refund but i first have to make another payment and the other refund will only reflect in 48 hours into my account.

I got very frustrated at these people and had to contain myself, meanwhile the movie already started and i am still arguing outside. the staff insisted that they cant help and i knew at that time I am gona trip and do something that i will regret as i just paid almost R500.00 and i got this *******.

i had to calm myself a bit down and told the manager that she must think a bit and do what is right and i walk away to go check the movie even though i was late already. So there is sat in the movie, NO POPCORN, NO DRINK, NO SWEETS - can you imagine yourself how that felt.

Worst was that after the movie was done, there was no staff member visible besides the sweepers. no one had the audacity to come see whether i am fine or after the movie was finish to ask whether i enjoyed the movie or what they can do to assist me.

Just to think, i paid for something that i got only half of.

TRULY, THIS WAS AN TERRIBLE EXPERIENCE - REALLY BAD BAD BAD