CB
Coenie B
1 reviews | Active since Feb 2012
02 May 2019, 19:30
Ster-Kinekor Website problem
On Wednesday the 1st of May at 05h30 in the morning, I tried to buy movie tickets on the Website. 1st I chose the date (1st May) , then the format (IMAX), but the tickets was too expensive. I changed the format to 3D and bought tickets. On receipt of the acknowledgement, I saw that the tickets was for Friday, 3rd of May. The date automatically changed, without warning, because the 3D format was not available on the 1st of May. I wrote and email to Ster Kinekor Customer Care ********** explaining my situation that I cannot make the date of the 3rd. I received a case number back at 07h02 (1st May). Since no communication from them. What to do, what to do?
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Ster-Kinekor's replyOfficial
09 Jun 2019, 13:05Good Day Coenie
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply09 Jun 2019, 13:05
Official
Good Day Coenie
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor