Ster Kinekor treats you like a ********, Guilty until proven innocent

Treated me like a ******** after buying a ticket online and struggling for 20 minutes to receive proof from Ster Kinekor making me late for the movie. After showing them the deductions on my bank account, the staff pretended to know how a banks internal systems functions they asked a staff member to come and fetch me out of the cinema trying to force me to pay again after the movie already started 20 minutes prior. Then I bought another ticker for the same movie and was treated as if I'm a snake when reporting to management office after the movie for buying it in the cinema. Paying double the price for the same movie I already paid for on Valantines day. No discretion or attempt at humane service or owning up to a Ster Kinekor systems error. By the time the bank processed the transaction the movie already started so I never received a confirmation of the ticket. Now I have to spend hours following up with Ster kInekor and getting bank statements as I was told by management I might not be welcome to even use the 2nd ticket I bought for the same movie as they suspect I'm trying to **** them or something in simply terms. No owning up to their system malfunctioning and how it corresponded with load shedding, etc. Making the customer guilty until proven innocent. Might be because I was a man and women empowerment went to their heads as women in power positions made the decision to treat me that way on Valentines day, because I was there alone.