Ster-Kinekor Terrible Service, Terrible Help and Terrible Customer Support

Absolutely terrible service!! I recently signed up for an online account to book tickets for a movie. A technical glitch did not process my order nor make my booking yet I was charged. I contacted the "help-line" (I use that term loosely) because they were not helpful at all. I was told to wait 24 working hours in order for the transaction to be reversed. I was also told that if the transaction had not been reversed then I should contact the "help-line" again to have "Them" (The help-desk) do a manual reversal. I waited 48 working hours and the transaction to be reversed but to no avail. I then contact the head of the Financial Department (Name will not be given) I was speaking with him on the LinkedIn platform, he said he would get one of his team to phone me on Monday the 28th of May 2018. I was not contacted. I contacted the Head of Finances again today 29th of May 2018 and I was told again that someone from the financial department would contact me today and I have not received any calls at all.

All I want is someone to refund my money that I paid for a product/service I did not receive. I normally go to the Eastgate Branch as well as the Cresta Center Branch quite often with my girlfriend.

After this I won't be supporting any branches.

I want this to help warn people to be very careful while using their website because you may get charged on your account and not get your tickets.

It is proving hellishly difficult to actually get my money back and I want this to help anyone in any future dealings with Ster-Kinekor.