Ster Kinekor Terrible Service

I clicked on the above stars because I had to otherwise those people do not deserve even a single star. Ster Kinekor Gateway in Durban. We went for a movie and I asked for Prestige ticket but that did not happen. Only realised when I was turned back to go to Cinema 1. Prior to that I went and bought Large Pop-corn and Large Coke. Was charged R69 (my account debitd and showed them the sms) but the machine did not print. Waited about 10 minutes (movie had already started...I was 5 minutes late)and the guy helping me could not print. Called the manager and he wasn't available. Was told to come back after the movie.

Decide to purchase the same Combo at Prestige kiosk. All went well but was told my ticket isn't for Prestige as I had asked for Prestige when purchasing. I went and watched the movie. After the movie, I spoke to the manager and he blatantly ignored my complaints. I just could not get him to reply. He was all about trying to get me refunded as I had practically bought 2 Combos but only got 1. After doing whatever he was on the computer, he gives me back my bank card and walks off without a single word. I had to follow him and ask "what happens now?" Told me the money will be reversed.

That was the 28th of May and it's the 30th today and still nothing. I stay in Johannesburg so does this mean I have to go back to Durban to enquire?