Ster-Kinekor teach your staff to think "out of the box!"

I went to Ster Kinekor Cresta yesterday. I wanted to watch a movie showing there. When I checked online there weren't any symbols next to the movie. I wanted to watch 12 Strong. When I got to the cinema I could only book & pay for Prestige, which is a whacking R140. I queried this and was told that is the way it is. I walked around the centre for a while, and thought, hang on, there must be something that can be done. It being a Thursday night, there were not a lot of people @ the movies. I was so wrong & so disappointed, I told one of the staff memebers what my problem was, and she said she would speak to the manager. She spoke to the manager, who I must say didn't bother to speak to me. The next thing is another manager comes by & says we must check what it says online. At this point in time the "P" symbol is showinG. I said I would like to see the movie, but @ the normal price. The staff dealing with this were absolutely not going to budge. I asked them if they know how long it takes to get a good reputation and how easy you lose that reputation. The manager assured me she knew this. Ster Kinekor, I will thnk twice before supporting you again - give your staff tools to "think out of the box" I have been a customer of Ster Kinekor for many years but this leaves a very bad taste in my mouth.