Ster-Kinekor SUX

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Locked="false" SemiHidden="true" UnhideWhenUsed="true" Name="Mention"/> </w:LatentStyles> </xml><![endif]--><!-- [if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri",sans-serif; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-fareast-language:EN-US;} </style> <![endif]--></p> <p cl***="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA;">One the 21 March 16 we went to the movies at Gateway Ster-Kinekor. What a <strong style="mso-bidi-font-weight: normal;">MISTAKE</strong> that was.</span></p> <p cl***="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA;">We arrived APPROXIMATELY AN HOUR BEFORE OUR MOVIE so we could get all the necessary (at extremely high cost. All the food and drinks they sell is at 500% profit) and AVOID ALL THE NASTY QUEUES. Needless to say a <strong style="mso-bidi-font-weight: normal;">NEW QUEUING SYSTEM HAD BEEN INTRODUCED WITH NO SIGNAGE, NO ***ISTANCE FROM STAFF, IT WAS JUST A SHAMBLES</strong>.</span></p> <p cl***="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA;">Patrons where frustrated by the <strong style="mso-bidi-font-weight: normal;">LACK OF SERVICE, THE LACK OF MANAGEMENT AND THE LACK OF ANYTHING THAT RESEMBLES NORMALITY</strong>.<span style="mso-spacerun: yes;"> </span>After queuing twice (as the new system calls for) one and half hours later popcorn in hand and <strong style="mso-bidi-font-weight: normal;">30 MINUTES’ LOSS OF THE MOVIE, stressed beyond belief and a waste of my day out</strong>.</span></p> <p cl***="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA;">I complained online as no manager was on site (I think he ran away through stress of all the patrons and the disaster of shocking service) I received a response that management would contact me for a refund on our tickets.</span></p> <p cl***="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA;">I reminded Ster-Kinekor on the 23^rd March that I have had no response, a false promise that management was on it and the <strong style="mso-bidi-font-weight: normal;">REGIONAL MANAGER</strong> would get back to me as a matter of urgency.<span style="mso-spacerun: yes;"> </span>Of course NO REPLY. <strong style="mso-bidi-font-weight: normal;">SHOCKING!!!!</strong> On the 2^nd May I remind them again and guess what <strong style="mso-bidi-font-weight: normal;">NOTHING</strong>. So 51 days later I am still waiting….</span></p>