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Bernard B
1 reviews | Active since Dec 2022
14 Oct 2023, 08:52
Ster-Kinekor subscription a pain in the ass to cancel.
I had a subscription with their movie club. In the first 3 months I was debited 4 times prompting me to cancel my subscription. Yesterday I received an email informing me that I will be debited yet again on the 15th of October. I have sent them a mail in this regard stating my grievance. If this does nothing but discourage people from joining, I will feel that I have achieved something saving other from the grief that I had to go through.
If I could give them a 0-star rating here, I would indeed do so.
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Replies (4)BB
Bernard B's updateReviewer Update
15 Oct 2023, 14:11Me again. Ster-Kinekor customer services asked for my contact details which was provided. Silly me expecting a call yesterday. And sure as ****, they ran a debit on my account. I did inform them that I would make sure there were no funds in the account, thusly done. I am now expecting them to refund me the penalties for the declined debit order as this was no fault of my own. Let's see what happens, not holding my breath though.
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Bernard B's update15 Oct 2023, 14:11
Reviewer Update
Me again. Ster-Kinekor customer services asked for my contact details which was provided. Silly me expecting a call yesterday. And sure as ****, they ran a debit on my account. I did inform them that I would make sure there were no funds in the account, thusly done. I am now expecting them to refund me the penalties for the declined debit order as this was no fault of my own. Let's see what happens, not holding my breath though.
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Bernard B's updateReviewer Update
16 Oct 2023, 07:30Oops, they did it again! Let's see how long it takes them to contact me. It's only been 3 emails to date!
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Bernard B's update16 Oct 2023, 07:30
Reviewer Update
Oops, they did it again! Let's see how long it takes them to contact me. It's only been 3 emails to date!
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Bernard B's updateReviewer Update
18 Oct 2023, 11:41And the saga continues. I spoke with Kgomotso yesterday, and he did try to assist, but I suspect the issue may be above his paygrade. To Kgomotso I must say well done. Problem he is one person in the organization and the people who should be replying is not.
YET AGAIN THEY DEBITED ME!!!!!!!!!!
I mean in the first 3 months I made 4 payments to them, now they come with I can only cancel after 3 months. What utter Bull **** is this. I will give them a day or so, then no more Mr., Nice Guy
YET AGAIN THEY DEBITED ME!!!!!!!!!!
I mean in the first 3 months I made 4 payments to them, now they come with I can only cancel after 3 months. What utter Bull **** is this. I will give them a day or so, then no more Mr., Nice Guy
BB
Bernard B's update18 Oct 2023, 11:41
Reviewer Update
And the saga continues. I spoke with Kgomotso yesterday, and he did try to assist, but I suspect the issue may be above his paygrade. To Kgomotso I must say well done. Problem he is one person in the organization and the people who should be replying is not.
YET AGAIN THEY DEBITED ME!!!!!!!!!!
I mean in the first 3 months I made 4 payments to them, now they come with I can only cancel after 3 months. What utter Bull **** is this. I will give them a day or so, then no more Mr., Nice Guy
YET AGAIN THEY DEBITED ME!!!!!!!!!!
I mean in the first 3 months I made 4 payments to them, now they come with I can only cancel after 3 months. What utter Bull **** is this. I will give them a day or so, then no more Mr., Nice Guy
BB
Bernard B's updateReviewer Update
18 Oct 2023, 11:42Is there a way we can give them 0 stars?
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Bernard B's update18 Oct 2023, 11:42
Reviewer Update
Is there a way we can give them 0 stars?