Ster Kinekor sub-standard cinemas

The message below was sent to Ster Kinekor on 05.10.2019 after I had my worst cinema experience ever. I have pictures to support my complaint. Nu Metro would never ignore a customer the way aSter Kinekor does, neither will they allow such a sub-standard cinema to be in operation! I sent 4 reminders since then. A full month has elapsed, with no response to date.

Good evening

I would like some sort of recourse after my 1st bad experience at Ster Kinekor. Attached are pictures that might shed some light on our terrible experience. We bought 6 tickets for Dora the Explorer & a range of snacks to go with it at the Northmead Square Cinema. I took my kids for the movie, together with my wife, expecting it to be the usual good outing that we normally have when we visit any other Ster Kinekor cinema. The issues were as follows:

1. The seats were broken & terribly uncomfortable, as can be seen in the pictures. 2. The air conditioning was not working & the cinema was uncomfortably hot on that evening. 3. Through the beginning of the movie, the cinema lights were still on, as you can see in the picture. 4. The seats are very old & extremely uncomfortable, especially for me being a big-sized person. I was uncomfortable throughout the movie.

Now I've never experienced this at another cinema of yours. This experience has left me & my family with a bitter taste in our mouths.

As a recourse, I expect nothing less than 6 movie vouchers WITH a full range of snacks as listed on my attached receipt so that I can relive a better experience at one of your better cinemas at my family's convenience.

I await to hear from you soon...