Ster Kinekor stole my money

On the 13th of July I purchased tickets online for a show at The Grove. An hour later I received an sms to say that the show has been cancelled due to a power outage. I then sent an email to request a refund. I received a email in response to my mail which stated that if I requested a refund it takes 7 business days. It has now been 15 business days and I still haven’t received my money back. After 20 calls and emails everybody has the same response about is being escalated. Nobody bothers to come back to you and the regional manager isn’t doing his/her job. You people have ****** my money. Your business ethic is unprincipled. Never again will I buy tickets from you.