Ster-Kinekor *****s my money

On 23 October I booked tickets online (including combos) to watch a movie at Brooklyn. I get there and there is load shedding with no generator at the cinema. The sales assistant told me to contact customer care - which I did the next morning. They told me to email them to request the refund - which I did. I have called twice a week to follow up on my refund. Still waiting. Today I call - the first call center assistant put the phone down in my ear when I told her she is not assisting me in a manner which I am satisfied with. The second one told me that he can "put the request for a refund in" (which has been done every time I call).

When I asked to talk to a manager I was told there was no one they could transfer me to - AND - when I asked for a manager to call me I was told 'OUR STAFF DO NOT MAKE OUTGOING CALLS"

Clearly Ster-Kinekor needs my money to pay their staff wages. Am I getting a refund? or should I consider my money a donation towards their business rescue efforts?

I will never watch a movie at Ster-Kinekor again. Nu Metro for the win