CK
Charlie K

1 reviews | Active since Feb 2010

26 Jun 2017, 11:35

Ster-Kinekor *****ing your Money - Beware!

<p>Att Ster Kinekor , </p> <p> (Ster-Kinekor Case CAS-77649-C3L4P0 STK: ********** 001757)</p> <p> </p> <p>I booked tickets at Ster Kinekor Forest Hill. The machine debited my card and never processed my tickets. I discussed this with Ster Kinekor staff who advised that I should book this again with the same card and they would definitely reverse first payment – which is what I did. It has been over a month now with no refund. I have sent several messages and opened complaints etc. with no acceptable response.</p> <p> </p> <p>I am constantly receiving messages to provide information which I have already done so ( besides bank statements - which is my private information) but have included bank debit snap shots which the bank sent to me indicating you billed me twice. You double billed me and you need to Log on your billing systems and detect where you double billed me and resolve this asap!! It is not my job to go and retrieve bank statements for you.</p> <p>The money owing to me is negligible as I am at Ster-Kinekor every single month and spending a lot more than you owe me. I am also paying to promote this complaint as I have noted this is a billing trend, bordering on *****ing, which has happened to many others as well.</p> <p> </p> <p>My claim is therefore about principle behind the fact that providers can ***** clients in and not bother to reconcile on their side and Pay Back the Money.</p> <p> </p> <p>I will be constantly be paying on social media websites to highlight you poor service as I am being inundated by messages from your *********** STAFF to provide information (which I already have) else this complaint will be closed.</p> <p> </p> <p>Think I would rather use other Honest Movie Providers with whom I have never had this issue!</p>

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply17 Jan 2018, 12:15
Official

We apologise for the inconvenience caused,please contact our ticket line or customer care with the case number so that we can follow up on your refund .