CM
Chantelle M

1 reviews | Active since Apr 2019

18 Oct 2019, 18:06

Ster Kinekor should get some training from Numetro

I have been to the movies numerous times and everytime you can hear the movie in the other theater. it is so frustrating! the last time I was there I told them and yet they did nothing. the cinema i was in had a tear at the bottom of the screen which grabs your attention throught the movie!

A few weeks ago we were in the snack que and the ques were so long, when we eventuall got to the front we already missed 10 min op the movie (A Pets Life). Earlier that day I went to ask if my 3 year old had to pay full price for the ticket I was told no, that we could just take him in. when we got there the night, they made me pay full price, which I thought was bull**** as my son is 3 YEARS OLD!

I literally wish a Numetro could open here, Ster Kinekor need to learn a thing or 2 about service.

Very unpleasant experience! Not the first time either

0
Replies (1)
Ster-Kinekor
Ster-Kinekor's reply28 Oct 2019, 13:51
Official
Good Day 

Thank you for taking the time to contact us to share your experience.

We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion. 


Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours. 

Kind Regards 
Ster-kinekor