1 reviews | Active since Jul 2019
Ster-Kinekor SHOCKING
I attempted to buy tickets for the Secret Life of Pets 2 on Friday, 19 July 2019 for my sisters birthday.
My account was debited twice, but i received no tickets. I then contacted the customer care service and was requested to furnish them with my card number, expiry date and proof that my account was debited. I happily did so.
Hereafter is where the problems crept, i received a quick response with a case number but hereafter nothing. I have sent almost 3 emails with no response and everytime i call the customer care line i get told to just wait or that they are in the process of dealing with it.
I am very dissatisfied with the way Ster-Kinekors customer care service has been treating me and it is apparent from the other complaints that i am not the only person experiencing this.
Shocking
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor