Ster Kinekor robbing customers

Booked 2 x tickets to watch John Wick 3 at gateway on Sunday 23 June. Purchased the tickets and meal combos from the ster kinekor mobile app. Sat in the cinema from 9:20am to 9:55am only to be told move has been cancelled. This is so ridiculous , wasted trip (Cost of petrol) , Wasted popcorn meal combo x 2 , wasted movie cost.

R251.80 Lost - (2 x movie tickets and 2 x combos) R150 Petrol lost Time lost

I want my money back !!! never seen bad service like this in my life. Explained everything over email and sent screenshots of proof of purchases and still no response. Someone rep**** once trying to call me , for what?Why would you wana call me?I am working i want my money back..

See responses below from Ster kinekor :

Dear Nafees Khan Thank you for taking the time to contact Ster-Kinekor. Regarding your complaint we would like to know if you purchased the tickets and combos directly at cinema or the website?

Kind Regards Ster-Kinekor Tel: 0861 MOVIES (668437) Email: ***

Hi,

I purchased tickets and combos from the ster kinekor app. See below and attached screenshots from my app.

R251 gone down the drain ☹