Ster Kinekor Prestige - Not so prestige! Very bad & rude service

<p> </p> <p>Yesterday (28-08-16) was the first time I visited the Prestige cinematic experience offered by Ster-Kinekor. I will be cutting a long story short, the service was disgraceful.</p> <p> </p> <p>Firstly, our coffees took long to arrive and when they did it was cold. Also the services staff forgot to provide s****s for stirring. </p> <p> </p> <p>Secondly, when it came to payment, the movie was about to begin and the staff member insisted I pay them then. The card machine was faulty and the staff member wanted to exit the cinema with my card to which I noted that this is ridiculous to take my card so far from my view. I then said there must be a way for me to pay after, the movie then started. She came back ten mins later to say that is ok. She actually at a time expected me to stand up from my inclined seat and come outside for payment which was ridiculous</p> <p> </p> <p>Thirdly, another staff member, who I never dealt with, came up to me with a machine, over an hour into the movie! And he had a very bad attitude insisting I pay now, at a crucial time during the movie. I told him I will do it after and he just sat there giving me ugly stares for about 20 seconds and I had to shout to ask him to leave!</p> <p> </p> <p>Fourthly, when we came out, this same guy handled my bill, and he messed it up completely! He rang up things that were not even on my list which made the already inflated costs R45 more! He had an extremely bad attitude and not once did he apologise. While going down the escalator he looked at us and waved but also laughed at us. </p> <p> </p> <p>I have never run into such bad service at normal cinema's not even IMAX and thus this was really disappointing. You expect an improved service paying R130 for each ticket but this was next level bad </p>