1 reviews | Active since Mar 2014
Ster-Kinekor Prestige Disappointment
So I decided to take my wife to Ster-Kinekor Prestige at the Grove as part of her birthday yesterday (25/06/2018). What a disappointment!
None of the reclining chairs worked, nor the service buttons. I stood up during the movie to go place my order and raise my issue with the chairs not reclining. I was advised that they will attend to it immediately, but nothing happened.
I drove all the way from Centurion to the Grove Mall so that I can miss a portion of the movie to place additional orders directly at the counter and sit straight up. Prestige tickets are way more expensive and in essence, I overpaid for movie tickets, wasted my money, time, petrol and wear and tear on my vehicle as I could have gone to the normal Ster-Kinekor close to our home.
How embarrassing.
Dear Abel,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
Dear Abel,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor