Ster Kinekor - Poor Service

<p>I have an Iphone and I recently noticed that the regions were slowly dissapearing from my ster kinekor app and I therefore could not book movies via my app which is inconvient as I now have to use my laptop. I decided to delete the app anddownload it again and to my dismay, there is no ster kinekor app on the Iphone appstore - clearly they don't care for business. I also noticed that ster kinekor has been upgrading their website which in my opinion is going backwards as I think that the old site was more user friendly - simple and functional. I tried booking a movie at Gateway - not nouveau and surprize, suprize, it is not there.</p> <p> </p> <p>I also had a bad experience when I last watched a movie at Gateway - 3rd of Nov, they did not have any of the drinks that I wanted and I had to buy something that I did not want as you are not allowed to take anything that is not purchased from ster kinekor into the movies. They also double charged me for the movie tickets but I have asked my bank to sort that out as I would rather not have to deal with ster kinekor directly.</p> <p> </p> <p>I have also been to the ster kinekor at the Mall of Africa and considering that this is a fairly new mall, I would have expected a more organized, well run movie house. There is sufficient time before the screenings to ensure that the cinemas are properly cleaned. I watched The Accountant recently and more than 15 minutes had passed and no one had come to clean the cinema, after I brought it to someone from ster kinekors attention, 1 cleaner arrived to clean a medium to large cinema at the same time that people had started coming into the cinema. It was not the cleaners fault but rather poor management on ster kinekors part.</p> <p> </p> <p>The cost of going to the movies does not line up with the service, we as customers, receive. It is not worth the experience and quite frankly, I think it's probably better to just wait for the DVD releases.</p>