Ster-Kinekor poor customer service
On Monday the 30th of April I booked 6 movie tickets online, while the payment was taking place an error happened, money was deducted from my account but the actual booking did not take place. I called customer service and they told me I had to book again and obviously pay again then I was told my money for the first booking would roll back into my account within 24 hours. This has not taken place till today. I have sent an email, a case number was assigned to me but I still have not received feedback. It's been a week now and I still have not received my refund.
Dear Kgolagane
Thank you for taking the time to contact us to share your experience.
We always endeavor to deliver the most enjoyable cinematic experience to all our customers, and we apologies for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
Dear Kgolagane
Thank you for taking the time to contact us to share your experience.
We always endeavor to deliver the most enjoyable cinematic experience to all our customers, and we apologies for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor