Ster-Kinekor Online App Fault

On the 27th of April, I purchased two tickets for Age of Ultron iMax 3D The Grove Mall through the Ticket Line application. The application then told me that the credit card purchase had not gone through, however, I received an sms from my bank stating that it had. I then called Ticket Line to enquire about this and the lady told me that there was a problem with their application and that I would be refunded for the purchase within 48 hours. <br> <br> Upon checking my bank statement, I've noticed that I have not been refunded.<br> <br> I've been unable to make contact with them and this is truly unacceptable!