Ster Kinekor - not there when you need help.
I booked for a ticket online to watch Black Panter. I made a mistake and instead of booking for the 9th of March, I booked for for the 8th of March.
I called the ticket line and I was told that they can chance the date for me, i realized that i made a mistake but how is it that they can't change the date. I don't want a refund, all i want is to watch the movie.
I spoke to Bridget and she couldn't help me. I asked to speak to the Manager and the manager didn't even bother to talk to and explain. spoke to Talian at Greenstone and he gave me an attitude telling me that they can't pay for a mistake i did. yes it is my mistake but i paid for a movie that i didn't watch.
Its so sad that as a country we want to remember this moment because Black Panther has put us on the map and its a memory that the whole country will cherish for a lifetime.
thanks, Tshepiso
Dear Tshepiso,
We thank you for bringing the matter to our attention.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
Dear Tshepiso,
We thank you for bringing the matter to our attention.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
