1 reviews | Active since Oct 2017
Ster Kinekor not refunding money
Case number: Ster-Kinekor Case# CAS-206459-X6J4X9
I tried booking a movie online on Friday, 19 July 2019, and after multiple attempts I received error messages stating the SK website could not process my transactions. I then received a message on my phone that SK took payment for 2 tickets I booked, only to find that I did not receive the booking confirmation via email. I then contacted their Contact Centre to advise them of this error, which they confirmed, and promised me that my money would be reversed in 24 hrs. 4 days have now passed without my money being refunded, and 2 days since I logged an official complaint with the SK helpdesk. Please respond immediately as I have never experienced this level of inadequacy with a cinema house in all my life!
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor