Ster-Kinekor Northgate bad customer service

I got to Ster-Kinekor Northgate on Friday the 6th July 2018 to watch a movie.

I bought pop corns for R30 and added the salt and vinegar on them. I got to the cinema and got comfortable with my bowl. As I started eating my pop corns I would not help but start smelling this weird smell. The pop corns smelled like they were old popcorns or they were made with old used oil. THEY WERE SO BAD I could not continue eating them. My movie was about to begin so I placed the bowl on the empty seat next to me and watched the movie.

After the movie was finished I then took the bowl of pop corns to the ladies at the popcorn counter. I got there and asked them to smell the popcorns and explain to me why they would sell me and other customers such bad popcorns. They lady who was assisting me could not explain why the bad popcorns were served and offered to give me another bucket- without apologizing for the bad pop corns(bad service provided), which to me is denying the fact that your pop corns are bad.

I then requested to see the manager and a lady was called. I wanted the manager to be aware of what happened to me and do something about it (investigate why they smell and stop which ever process that needs to be stopped). This manager approached me and I explained my story. She even smelled the popcorns. She first asked if I had mixed spices (even if I did the smell should not be like that) and I said I only used one spice, salt and vinegar. She then said maybe it because I was with the popcorns for the duration of the movie and that’s why the popcorns smell the way they do(this is total BS as the time a customers is in the movie with which ever snack must not affect the smell or the taste of the snack, let alone popcorns). She insisted that it’s because I stayed with the popcorns for the duration of the movie and that’s why they smelled the way they did.

I am highly disappointed with the Ster-Kinekor manager of Northgate for not putting me first as a customer. For not taking customer complaints serious and give a suitable resolution. The manner in which she addressed me was unacceptable. She did not listen to me instead she came up with her own theory that did not even make sense to start with (theories of the keeping popcorns for long and mixed spice BS). And she did not apologies not once in her explanation of her brilliant theories. She did not even offer to look into what could have cause the popcorns to stink. It might have been the salt and vinegar spice- but she was not concern about me as a customer and I am sure as hell that she is not concern about the other customers-because if she did she was going to try and find out what could have been the possible cause of the stinking popcorns.

Ster-Kinekor failed to deliver on the Ster-Kinekor movie experience promise. I would rather go and experience my monies worth in other cinemas and all thanks to poor management of Northgate Ster-Kinekor.