STER KINEKOR - NO HUMANITY

on 2015-02-11 at 20h00 I booked 3 tickets on line for the special show of Fifty shades of Grey for Thursday night 2015-02-12 at 20:00 - I booked online and pay with my card the R152.50 that includes the booking fee. Unfortunately on 2015-02-12 my Mother in law was admitted in hospital ICU at the age of 79 and my Husband rushed home from Pretoria where. On his way home a piece of metal got into his eye and when he arrives in Klerksdorp he was also treated by the eye specialist at Anncron hospital to remove the piece of metal. All this made it impossible for us to attend the movie as booked. I phoned the number on the booking ***9 from my Vodacom phone and the number did not exist. I then phoned the number on the web site *** to postpone the tickets but after 3 attempts and due to a high call volume the calls were disconnected after 3 minutes each. I then send an email and request postponement - NOT A REFUND only postponement and now 5 days later NO response received from SK on the email so I Phone the call centre again just to hear that sorry no postponement or refund will be allowed. I have proof of the situation. so why not just allow me to use the ticket later?