Ster-Kinekor N1 City

I am writing to express my disappointment with the experience my family and I had at your cinema on the 31st of December, 2024. We attended the screening of "Moana 2" with our two young children and encountered several issues that significantly impacted our visit.

Upon entering the cinema, we quickly realized that our children could not see the screen from their seats. When I approached the staff to request booster seats, I was informed that all of them were already taken due to the simultaneous showing of three family movies. As a result, my wife and I, along with many other parents, had to hold our children on our laps for the entire duration of the movie.

This situation was extremely uncomfortable and made it difficult for us to enjoy the film. We paid for seats that our children could not use, which feels like a waste of money. The lack of sufficient booster seats for a family-oriented movie showing is unacceptable and should be addressed to prevent future occurrences.

I kindly request that you review your policies and ensure that adequate booster seats are available for all family movie screenings. Additionally, I would appreciate a refund or some form of compensation for the inconvenience we experienced.

Thank you for your attention to this matter. I look forward to your prompt response.