Ster kinekor Musgrave Center

Booked over a week ago for the movie lion king. So I get to Ster kinekor at Musgrave Centre in Durban to print out my tickets. So I see a long line, abiding by the rules I follow the queue for just over 30 minutes as soon as it's my turn to go next to the self service machine I get told by Ster kinekor employee that the system is down and I should receive my ticket at the snacks counter, so I proceed to the snacks line which was even longer. I waited In line for just over 40 minutes. And as it was my turn next after the person in front of me ster kinekor employees make an announcement Saying that the card machine is down and that they will be receiving cash only. Frustrated with the whole waiting I had to rush to the ATM, ask my wife to order the snacks in the mean time. I come back from the atm with cash only to find the attendant is serving someone else and my wife standing aside because the lady behind the counter refuse to organize the snacks without making payment. I wait another 10 minutes for her to finish with the customer she was attending to, finally she gets to me and I give her my order and inform her that I don't want ice in my cold drink. By now the movie had already started.. Soo I rush to the salt station sort myself out then I find there's ice in my coke, but it's to late for me to go and inform the lady by the counter, so I proceed to the entrance show the Ster kinekor employee the pre booked barcode on my phone as they could not print out my tickets because the system was down. So he lefts me in, I go into the cinema to the seats that I had booked online 1 week ago only to find someone is sitting there. So I excuse myself and inform the gentleman that the seat he is seated in was booked and that's where I had to sit. I was then advised by the gentleman that management of ster kinekor advised that no seats are booked and they should just find any seat thats empty and sit in it.. So at the moment about 45 minutes of the movie had already been finished I had to find 2 seats to accommodate myself and my wife and unfortunately there were no seats next to each other so we had to sit apart from each other and what made it worse was we had purchased a sharing popcorn and coke. Worst experience ever with Ster kinekor as they have *********** employees working for them. And what's the purpose of making a online booking if we going to have such experiences. Never again will I be visiting ster kinekor