Ster-kinekor mobile app

<p>So on the 4th of Match 2017 I tried to book tickets for the movie Logan via the mobile app. Needles to say everything works fine until the payment process. It never works! This is not the first time I have had this issue with the new app, what makes it worse is that sometimes the payment does go through, I get my ticket reference but when I go to collect, it says that there is no booking under the given reference. Furthermore when I call the call centre to tell them about my problem, the only answer I get is they know the app great issues, by that time my chosen seats are either blocked or booked. I have emailed my issues to customer care, but have not received a response, and if they do contact me, and I am unable to answer, leave a voice mail! Below is my original email as-well as the response from Ster-kinekor with the references </p> <p> </p> <p>Thank you for taking the time to contact Ster-Kinekor. </p> <p>Your query is important and will be attended to accordingly. We have assigned reference number CAS-44721-J9C4J6 to your query for record and tracking. </p> <p>A Ster-Kinekor team member will be in contact with you at the earliest opportunity. If you wish to reply to this email, do not edit the subject line. Below is a summary of your communication with us so far:</p> <p>Case Number: CAS-44721-J9C4J6 <br />Subject Line: Mobile app</p> <p>Interaction Summary:</p> <p>Good day</p> <p>To whom it may concern.<br />I have been trying to use the new sk mobile app for sometime now, and I always have problems!</p> <p>The payment process never works properly, ever, not once since I used the new app.<br />If I do manage to get the payment through, when I get to the cinema I have to go stand in a queue anyway because it never picks up my booking. What's the point then of booking online?<br />I am really fed up because there have been no changes or support what so ever.</p> <p>I would rather support NuMetro if this is the level of support I'm going to recieve</p> <p>Regards</p> <p>Eugene Marais<br />Director<br />Excelsior IT supplies<br /> ********** 206</p> <p> </p> <p> </p> <p>Kind Regards</p> <p>Ster-Kinekor<br />Tel: 0861 MOVIES (668437)<br />Email: **********