Ster Kinekor Mobile App
<p>On Saturday (11/03/2017) I logged onto the Ster Kinekor mobile app and went throught the process of selecting a theatre then a movie, then seating and finally to check out and I enter my card details for payment, then received a sms to confirm payment from my bank.</p> <p>The Ster Kinekor App then kicks me out and says cannot confirm booking.</p> <p>I then called the Ster Kinekor call centre and spoke to Thembi who said the payment will be reversed.</p> <p>To date it has not been reversed. Please could someone help! How do I get re-imbursed for this inconvenience ?</p>
Dear Shervani
Please accept our sincerest apology for the trouble and inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at delivering the best and greatest movie experience and customer service. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It`s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Dear Shervani
Please accept our sincerest apology for the trouble and inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at delivering the best and greatest movie experience and customer service. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It`s our goal to retain you as a satisfied customer and will hope to serve you again in the future.