Ster-Kinekor Mall of Africa, lying to patrons and cant even atone for what their customers were put through

<p>After a truly disgusting experience that a few friends and myself, and other patrons as well, had to endure at the Mall of Africa's Ster-Kinekor, it took them over a week to respond to me as I approached them through their own channels to not make it public. Something which I felt wasn't even near compensation for what we had to endure was the manager providing us with 1 free ticket. Imentioned that we live accross and far from each other and we dont usually meet up but was told that its the best she can do. I reluctantly accepted and took it as a peace treaty. I was ensured that this ticket is valid for an ImAX or any other of their cinema's shows (As we all were watching an IMAX film). 2 weeks later A friend and I try to redeem the tickets only to be told it is only valid for a standard film and nothing more. This got me highly irate. I eamiled the Ster-Kinekor team over 4 more times since then, and was even told it was escalated to the regional manager but no one has contacted me further. Goes to show what the Ster-Kinekor team really thinks of their customers. They feel that WE, as the PUBLIC, are nothing more that pieces of trash that bring in money to them . I truly hope that this causes someone to contact me !</p>