Ster Kinekor making you pay for their mistakes

I unfortunately made the mistake of taking my son and his friends to Ster kinekor N 1 City for his birthday. I pre-booked tickets and payed online for 13 people. This went smoothly and when we arrived it was printed out. Fantastic. This is where it goes South. I had arrived early because we had 9 children and 4 adults and I wanted to buy the snacks. What a tedious process. I had to gather everyone together and have a specific order to put into the computer. A employee then helped me put into the computer. Once order was complete I inserted card and paid and he left. A message came on screen saying there was an error. I called someone to say I got an sms to say the R1079 had come off my account but no slip had been printed for me (you read right just for snacks). The employee then told me that it hadn't done off my account, after a 20 minute back and forth and her rolling eyes and swiping my card dramatically on her PC and kids screaming behind me she refused to give me my snacks, I was forced to do transaction again and pay another R1079 which came off again. Even upon showing them the second sms they wouldn't believe that I paid the first time and the first transaction had gone through. I still didn't get any slips. After asking for some type on evidence or slip of the goings on I asked for a hand written letter explaining what happened. A letter which read I had to produce a bank statement before they would refund me MY money. The cheek. I went I today, Tuesday, the money reflects twice on my bank statement, I take my bank statement, they say that it is not proof enough!!!!!!! They want it to reflect in their account. So after a technical glich on your side I have been without R1079. I still haven't got my money back and it seems even though you think you are fancy using technology you need to first educate your staff on not only how to use computers but how to deal with people. I am still shocked. If it wasn't my sons party I would of demanded a full refund and walked right out. Never ever again. After over 2300 bad reviews you think you would be able to do something about your terrible service. If you want to give bad service charge less. I spent over R2000 for the worst experience for my son's birthday and got embarrassed in front of other patrons and my friends and family. I'm sure I will have to make many more trips to get my money back and for each trip a new review on new platform.