STER-KINEKOR LIES AND EVADING REFUND

I booked the wrong time for a movie on the 10 April 2019. I immediately called the call centre for assistance. Since my booking included extras, the agent could not help, and thus advised that I contact the info email to have a refund processed within 48hr. I mailed on the 11th and received a case number. After a week, I got no refund. I mailed again and received yet another case number. I called the call centre and was told my refund was being processed, nothing came of this. I then called the head office where my details were taken and I was told Id get a call back. This was last week. No one has come back to me. I have been financially set back and Ster-Kinekor is evading me and not communicating and lying when I try to establish communication. This has got to be the worst service I have ever received. I just wanted to take my son out but I wound up running at a loss and disadvantaging us because I trusted Ster-Kinekor to refund in the 48hrs they said they would.