Ster Kinekor - Kollonade

I stood in a very long queue for refreshments at the credit cards counter on Saturday @ 5H15pm. The service was very slow and when I reached the counter the 2 cashiers disappeared...I must have waited for 5 minutes when I started looking around for a manager. The cleaner approached me with a bad attitude and I asked for the manager. She said she can help, so I asked her is she the manager and she turned around and showed me that she is a cleaner, pointing to the writing at the back of the uniform. I asked where are the cashiers or the manager and she said the manager went home and the cashiers will come. Eventually 1 cashier arrives and I asked her where are the cashiers? She replies that they are off and understaffed. Then I noticed that there was NO pop-pop corn, I then asked the cashier, she said it's coming but she will ask someone to fetch on the Cash Counter side. May I add that, the Cash Counter had no customers with 2 cashiers! <br> After arriving late for the Batman vs Superman movie, our seats (A2 and A3) where taken by someone else and they refused to move...my friend went in search of a manager or someone in charge. He was meant to return and ask the occupants to leave?