Ster-Kinekor Ilanga Mall Nelspruit - Atrocious Service

My review is on the Ster-Kinekor branch situated in Ilanga Mall Nelspruit - what a disgrace!

I am writing this after sending a complaint to Ster-Kinekor and after four days still no attempt to contact me and resolve the issue... Pathetic Customer Service!

I am a new member to Vitality and one of my deciding factors of joining the benefits programme was that we could receive major discounts for movies.

Ster-Kinekor has made the experience nothing but unpleasant and disappointing.

My first disappointing experience was when we decided to activate our benefit, purchase our cards and watch our first movie on this benefit program. This process landed up taking over an hour - we missed the movie we came to watch and none of the staff could answer questions we had relating to the benefit!!

Total Incompetence, lack of training and terrible communication s****s!

My second and most recent experience which just pushed me over the edge was this Sunday, 28 July 2019 - trying to take my child for his now first-ever big movie experience - oh was he excited - but thank you Ster-Kinekor for ******ing that up! We arrived 45 minutes early to book good seats, buy all the treats - the whole nine yards and there we go - a guy pulls us out of the queue ad tells us to self serve (now please note, we have never really been moviegoers due to the high cost of the cinema these days so we don't know the systems, but with the Vitality benefit we intend to become more regular moviegoers due to being more cost-effective.)

So at the self-service, I enter my details and start swiping my Vitality cards - system crash number one...

Move to the next machine - does not read my child Vitality card - system crash number two.

Move to the next machine - swipe the cards only to be told maximum purchases have been made

Now at this point - its been 50miutes, the movie has started - we have requested the manager, who comes and then just disappears and get told by a cashier "oh well, someone stuffed up, just pay the full price and watch a later movie"

So what you are telling me is: "***** you and all your money Mr Movie Goer, we dont need your business ad we dont care if we dissappoint little children bacause you are not willing to pay the full price?"

This is a disgusting attitude - and the fact that Ster-Kinekor has not yet responded since I lodged the complaint shows me of their lack of Client Care / Client Service.

All I ask is that someone at Ster Kinekor advises me on a way forward and resolves my issues - I want to watch a movie - do you want my money?