Ster-Kinekor ignores valid customer

<p>I've purchased tickets for me and two of my friends, for the upcoming movie the Suicide Squad for the 7th of August, at the Prestige at the Grove. Due to unforeseen events I could no longer go to the airing so all I wanted was the opportunity to switch my ticket out to a different day like the next Wednesday. I went to the Grove and received unfriendly help, the guy just gave me the number and gave me no further assistance. So I went and called the number, I called since Monday the 2nd to Wednesday the 3rd only to be greeted by their pre-recorded voice prompts and then being kept on line for what felt like hours. On Thursday I send them an email, and filled in their complaint form. Still haven't heard anything from them...NOTHING.<br /> <br /> On Thursday I headed back to The Grove, to see if someone could just give me some solution to my problem. Instead I get met by their manager who did try to 'help' by calling this IT guy, but they ended up having a laughing spree at my expense. I could tell that this IT guy was telling something to the manager that probably bordered on telling him how I'm an *********** or difficult customer. Which I wasn't, I was civil and was desperate in some form of help. But then I get laughed out by The Grove Ster-Kinekor manager, I'm glad I could have entertained you and your friend because of my predicament.</p> <p> </p> <p>Eventually they took my number with the promise that someone would call me. It's Friday the 5th, two days before the movie, and I've received no emails, no phone calls, no help what so ever. I fear I'm going to see Ster-Kinekor take my R132.50 and pocket it because they didn't have the decency to help out one of their customers just to choose a different day for a movie, or at least offer her the option for her money back. Thank you Ster-Kinekor for being ******* that laugh at your customers, I think I'll go support Nu Metro from now on.</p>