STER KINEKOR I WANT MY REFUND!

I would give them 0 stars if possible - I too, like many others , attempted to book Avengers Endgame over 3 weeks ago, got debited twice and both bookings failed, sent about 7 emails to Ster Kinekor with STILL no response. I also manually went to Gateway SK Kiosk and booked for a third time successfully, so Ster Kinekor owes me R278 in total for the two failed bookings i tried online. I have a case number: # CAS-191688-N9S3Y1 . This is utterly ridiculous!! Not only have I not been refunded, but they haven't even responded to my emails!! And on my online profile, it shows the 2 failed bookings both for the SAME seats I eventually successfully booked manually, so how can they even show these two bookings as though they are valid when they clearly cannot be? I WANT MY MONEY!!