Ster-Kinekor horror cafe service

I went to musgrave with kids and wife the kids went to watch Peter rabbit whilst my wife and I wanted to see avengers. So we get there for whatever reason 2 out of the 4 cards are not active. I told them I’m not prepared to start the process again because the movie was about to start and how is it that the other 2 cards are active and the others are not. So the cashier points us to the manager who was checking tickets before ppl enter the cinema my wife goes over to him and I see her not coming back so I decide to take a look this chap is paying attention to my wife and is prioritizing other customers and I told him that he needs to attend to our problem because it’s the inefficiency of their processes that has led to this problem. At that his response is very casual mind you I had already spent about 45 minutes with this query you would expect a sense of urgency but far from it. I have never come across such shocking management conduct and lack of professionalism this guy is worse than a car guard, instead of coming up with solutions he is only presenting excuses and even arguing with us. After the dual we agree to redo the cards by this time the movie has long started and we lost our seats and lo and behold when he comes from the back office he says the cards are active and at that time he couldn’t even look us in the eye, but do you think he apologized after wasting over an hour of our time and by that time the kids movie was coming to end so everything got messed up by this imposter manager Avesh Rambarain from musgrave. I have never been so incensed in my life to think this guy has ppl reporting under him is an absolute shame to the brand!!