Ster-kinekor Grove

We had the worst experience at the grove last night. We book tickets for the longe awaited Infinity War months in advanced. You would think that if you book 2 tickets, that means that the tickets seats would be next to each other, but no, ster-kinekor thinks that when buying tickets we don’t want to sit next to our wives. The sad thing is, this was the case with most of the people in the cinema last night. I traveled back from Cape Town last night and had to race to make the movie in time. We walked into the cinema at exactly 20:29, I know this for a fact, because I checked my watch twice in disbelieve, because the movie had already started, the showing was for 20:30. Halfway through the movie, the projector gave problems, the manager had a no care attitude, all cinema goers at the time was furious. I must say you have a great projectionist who started the movie in iMax, so that we could at least finish the movie. Appart from these major issues, cini prestige service was not existing. Because of the movie just dying on us in the middle we had a long break, I pressed the service button several times, nobody came. I walked out and there was no one at the counter. Ster-kinekor will never see me again, I spoke to the other people and you lost 34 customers last night, that won’t return to ster-kinekor.