Ster-Kinekor Gateway - Cine 1 - 3D

<p>I am just going to copy and paste email I sent to Ster-Kinekor - waiting over a week for someone to contact me.</p> <p>Ster-Kinekor Case CAS-27838-W4B5F0 STK: ********** 000804</p> <p> </p> <p>Dear Ster Kinekor,</p> <p>Last night (16 Dec 2016) we went to watch Starwars at Cine 1 Gateway for the 8:45pm show.</p> <p>There was a problem with the 3D - we brought it to the attention of the manager on duty and he acknowledged there is a problem and said he contacted the technician.</p> <p>After the movie we let him know the 3D never came right and requested a complementary tickets so we could re-watch the movie at a later stage once the problem has been sorted out and was told that the technician the 3D was running perfectly and the look is what it is supposed look like and would not provide us with complementary tickets. While we were talking there were several patrons (total of 5) with the same problem.</p> <p>So, the manager said he would provide us with complementary tickets and wrote a note on one of the movie tickets and we would need to come through to the cinema and tickets would be provided. This would pose as a problem as I purchased 12 tickets for 11 of my friends and trying to organise everyone to come through to Gateway then try book while there is very difficult as it took over week to organise so many people - basically just a nightmare.</p> <p>When asking to just provide individual complimentary tickets the manager said it is not possible on the new system.</p> <p>So, the reason I writing is I require 12 individual complimentary tickets to re-watch Starwars so my friends can make a plan to re-watch on their own time. This needs to be done ASAP before it is moved to a smaller not as grand cinema. If Cinema 1 is not sorted out will require tickets to IMAX.</p> <p>The problem with the 3D - it is difficult to explain, but the movie looks 3D but in the back ground there seems to be a triple image - this also affects the text which makes reading subtitles very difficult.</p> <p>Can you please make sure this is sorted ASAP - so we can re-watch before the movie is moved into smaller cinema.</p>