VS
VARON S

1 reviews | Active since Mar 2009

15 Mar 2017, 08:43

Ster Kinekor - Gateway

<p>So yesterday was tuesday and so i went to the movies and since its tuesday, its half price, so i go onto the website and register for a club card as it is required to qualify for half price movie, after registration i would then pickup the card from the cinema, so i finish work, pickup the wife, we go to the movies, i go up to the consultant and enquire about half price tuesdays, so he advises that i first need to register online, so i said, i have done that, then he says you will get a club card, i say, ok where will i get the card from? he looks under his counter and says that he is out of stock, so i say, ok so now what, he says that i must pay full price to watch the movie, so since the movie was about to start soon i didnt argue and i paid full price, but why advertise half price tuesday when ster kinekor staff can simple make the customer pay full price...i still have the receipt</p>

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply24 Jun 2017, 13:21
Official

Good day, hope all is well and even better.
Firstly I’d like to start off by saying, Thank you for taking your time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for the trouble and inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at delivering the best and greatest movie experience and customer service. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It`s our goal to retain you as a satisfied customer and will hope to serve you again in the future.