Ster Kinekor Fan Club is a *******

Stereo Kinekor doesn't even deserve 1 star, they ripped me off, I created an SK profile, joined Fan Club of R249 subscription fee which was successfully deducted from my bank account on 19/10/21 then I received a standard digital card in my mailbox dated 18/10/21 when I joined the club but when I attempt to use the card for the 4 movie tickets at the participating cinema, it gives an error message that member is not qualified and my membership shows standard on the SK app! I called the customer care line and wasted my time and airtime with being promised callbacks by Bridgette and then Jinette which never happened. I want answers!!! This is atrocious and appalling customer experience! From a very disappointed member :(